Information Technology (IT)

Your UCSF Login

Most systems at UCSF (e.g., wireless network, VPN, MyAccess, e-mail) use your UCSF login or UCSF e-mail address to authenticate. UCSF logins require a secure password with a minimum of 12 characters and three of the following: upper case letters, lower case letters, numbers, symbols. See this infographic for help choosing a password.

You must never share your UCSF login credentials with anyone.

Please contact the Office of the Registrar for assistance if you did not receive your UCSF login credentials.

E-mail and Duo

UCSF E-mail is accessible on or off campus. The first time you log in from off campus, you must set up Duo two-factor authentication. Follow the prompts to configure Duo on your mobile phone, and then download the Duo app for Android or iOS. If you need assistance logging in or setting up Duo, please contact the IT Service Desk.

MyAccess

MyAccess is UCSF’s single sign-on system used for many applications, including the student portal, the financial aid portal, the Collaborative Learning Environment (Moodle), the UCSFwpa wireless network, software.ucsf.edu, and the Virtual Private Network (VPN). To log in to MyAccess, use your UCSF login username or email address and your password. For MyAccess support, contact the IT Service Desk.

The IT Security Suite

UCSF Minimum Security Standards apply to all computers used for UCSF business, including personally owned computers. To help you comply with these requirements, UCSF IT has created the IT Security Suite. Download and install all the UCSF-required security software before you arrive on campus. For assistance, contact the IT Service Desk. Read more about IT Security at UCSF.

Remote Access to the UCSF Network (VPN)

Many campus applications, such as library databases and site-licensed software, are restricted to the UCSF network. UCSF’s Pulse Secure Virtual Private Network (VPN) software provides remote access to the UCSF network. Log in to VPN with your UCSF login and password. VPN requires Duo two-factor authentication.

IT Service Desk

If you require assistance using IT services, please contact the IT Service Desk. The IT Service Desk is available 24 hours a day at (415) 514-4100. You can also visit http://help.ucsf.edu or e-mail [email protected].