Information Technology (IT)

Services

E-mail and More

The [email protected] system is hosted by IT on the Microsoft Exchange platform. In addition to e-mail, [email protected] provides a fully integrated calendar. Information to get you started using your new [email protected] account can be found here. You will need your user ID and password that the Office of the Registrar mailed to you.

Please direct questions about e-mail to the IT Service Desk.  However, if you did not receive your user ID or Password, please contact the Office of the Registrar for assistance.

MyAccess

MyAccess is an authentication service used for many on-line systems and services available to UCSF students including the student portal, the financial aid portal, the Collaborative Learning Environment (Moodle), wireless Internet access, and the Virtual Private Network (VPN).

To log in to MyAccess, use the same user ID and password as you use for e-mail.

Learn more about MyAccess.

For MyAccess customer support, contact the IT Service Desk at (415) 514-4100 or [email protected].

Remote Connectivity - Virtual Private Network (VPN)

Many campus electronic resources, such as library databases and site-licensed software, are restricted to use by members of the UCSF community.  VPN provides secure remote access to the UCSF network.

Access VPN with the same user ID and password as you use for e-mail.

Learn more about VPN.

VPN is for use by UCSF students, faculty, and staff only.

Sharing VPN access with individuals who are not members of the UCSF community poses a security risk to all members of the UCSF computing environment.

IT Service Desk

If you require assistance using IT services, please contact the IT Service Desk by visiting http://help.ucsf.edu/ or calling (415) 514-4100.  You also can send e-mail to [email protected].

IT Security

UCSF is committed to protecting the security of our data, networks, and systems used to advance the UCSF Mission. Every person within the UCSF ecosystem plays a critical role in safeguarding our systems from threats to availability, integrity, and confidentiality. The following links will help you stay safe and secure online:

IT Security: Home to IT Security standards, guidance, tools, and tips to help you perform your work securely.

Awareness: Monthly Information on IT Security Topics, Short Quizzes and Prizes. Everyone wins a prize!

Software Download: List of security software you can download to help protect your computer (MyAccess login required).

Recommended Security Products: Several recommended products you can buy to help you meet the minimum security standard.

Also, please note that If you’re not using a UCSF IT-managed computer, you are required to install the UCSF Security Suite to encrypt your computer and to ensure you get all the latest security patches.